Grocery weight label complaints more than doubled in a year, data shows

The number of complaints about grocery weight labelling filed to Canada’s food regulatory authority has gone up in the past three years, data shows, as frustration over the cost of living continues to run high across the country.

The Canadian Food Inspection Agency received 89 complaints related to “net quantity concerns” from May 1, 2023 to April 30, 2024, according to statistics the agency shared with Media on Thursday.

That represents a 140 per cent jump — or more than a two-fold increase — compared with the previous 12 months, when 37 complaints of this nature were reported between May 1, 2022 and April 30, 2023.

In comparison, there were 22 complaints filed to the CFIA from May 1, 2021 to April 30, 2022. The 12 months prior to that saw 42 complaints.

But in the past month alone, there have been eight complaints of net quantity, CFIA data showed.The agency has a webpage that allows people to submit any food-related complaints or concerns by filling out a form.

“The CFIA takes these issues seriously and wants to know about products that consumers think are labelled as misleading,” a spokesperson for the agency said in an emailed statement to Media.Canadians have increasingly been calling out on social media apparent weight discrepancies in food product labelling, with videos circulating of people weighing their food packages and finding far less than what’s on the label.

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